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Troubleshooting
You cannot sign in
Work through password, verification and two-factor problems in order.
The password is not accepted
Use the forgot-password link. The reset email arrives within a few minutes and the link is single-use — if you request several, only the newest one works.
You never received the verification email
- Check the spam or promotions folder for a message from notify.myvesta.io.
- Confirm the address you typed at sign-up had no typo.
- Request a new verification email from the sign-in page.
Two-factor codes are rejected
Almost always a clock problem. Enable automatic time on your phone, then try the next code. If your device is gone, use a recovery code.