All help articles
Troubleshooting
A member says they cannot see a record
Usually access scope, sometimes the wrong household.
Members only see the categories they have been granted, and they cannot tell that other categories exist. If a record is missing for them, check the category it lives in rather than the record itself.
Things to check
- Open the member's access settings and confirm the category is ticked.
- Confirm they accepted the invitation with the same email address you sent it to.
- If they belong to more than one household, check they are viewing yours.
Changes to access take effect immediately; ask them to refresh rather than sign out and back in.